By The National Institute for Criminal Justice Reform (NICJR) h
Police departments in the United States are charged with a broad set of responsibilities, and officers typically have little specialized training in the breadth of complex issues they encounter. Police are asked to respond to robberies and homicides, but they also enforce traffic rules and respond to noise complaints, domestic disputes, mental health crises, unhoused individuals, and more. Simply put, police are asked to do too much with too little. The National Institute for Criminal Justice Reform (NICJR) has conducted multiple studies analyzing the type and severity of calls for service (CFS; i.e., 911 calls) in a variety of police departments across the country, finding across the board that CFS are overwhelmingly for noncriminal or low-level incidents. For example, according to NICJR’s analysis of Oakland Police Department (OPD) calls for service data, between 2018– 2020, nearly 60% of calls responded to by OPD were for noncriminal matters. This amounted to more than 368,000 responses. And in Seattle, NICJR found that 79% of calls received were noncriminal or low-level events, and only 6% of calls were associated with felonies of any kind, violent or nonviolent.1 For this report, NICJR analyzed CFS data as well as police department (PD) budgets for 10 California cities and eight cities in other US states. Across all 18 cities:
Oakland, CA: The National Institute for Criminal Justice Reform (NICJR) , 2025. 56p